Reviews 5,0
Reviews 5,0
100% fundable

AI+ Customer Service Practitioner™

AI is reshaping customer service from the ground up: requests are handled faster, workflows run more efficiently, and teams are freed from repetitive tasks. Those who use AI strategically raise the quality of their service to a new level.

Key topics

  • Building and deploying AI-driven dialogue systems in customer interactions.
  • Identifying recurring tasks and reducing manual effort through automation.
  • Evaluating customer data to drive targeted service improvements.
  • Applying generative AI to enhance the quality of customer interactions.
  • Exploring AI tools that enable scalable and consistent service processes.

Prerequisite
Anyone comfortable working in digital environments can get started right away. No prior programming knowledge or AI experience is required.

Target group
This course is designed for everyone working in service, support, or operations who wants not just to understand AI, but to apply it directly – including quality management and related service fields.

Graduates of this course are ready to use AI as an integral part of service work – delivering better outcomes and greater customer satisfaction.

course content
  • Core principles of artificial intelligence at a glance.
  • Why AI has become essential in today’s customer service.
  • Fundamentals of machine learning explained.
  • Natural language processing (NLP) made simple.
  • Understanding deep learning and neural networks.
  • AI-powered analytics in customer service.
  • Methods for gathering relevant customer data.
  • Ensuring data quality and maintaining integrity.
  • Extracting insights from data.
  • Using insights to optimize customer service.
  • Selecting AI applications for customer service.
  • Designing integration into existing service systems.
  • Training teams and managing change.
  • Making the impact of AI in service measurable.
  • Personalizing customer interactions through AI.
  • Increasing service efficiency and reducing wait times.
  • Analyzing successful AI deployments in customer service through real examples.
  • Responsible use of AI in customer service.
  • Transparency as the foundation for trust.
  • Understanding and complying with data protection requirements.
  • Current developments and new possibilities in AI.
  • Innovative applications of AI in customer service.
  • Preparing for upcoming AI developments in the service sector.
  • Keeping societal and ethical dimensions in view.
  • Developing and advancing an implementation plan for AI.
  • Fostering an AI-driven corporate culture.
  • Overcoming challenges and measuring success.
  • What AI agents are and how they work.
  • Types of AI agents and their areas of application.
  • Applications and current trends of AI agents in customer service.

Up to 100% funding for your continuing education

Attractive funding opportunities are available for numerous continuing education programs – depending on the funding program, up to 100% funding is possible.
The requirement is that you live or work in Germany. Our funding opportunities are not available outside of Germany.

Funding opportunities are available for career starters, job seekers, career changers, startups, experienced professionals, those seeking career advancement, and specialists.

The QCG Program for Everyone in the Company The Education Voucher for All Job Seekers