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100% fundable

Implementing Cisco Advanced Call Control and Mobility Services (CLACCM)

Scalable voice and mobility architectures are at the heart of modern enterprise IT. This CLACCM training equips participants with the skills to deploy, manage, and troubleshoot advanced Cisco collaboration environments reliably.

Key topics

  • Designing and operating complex Cisco call control architectures.
  • Configuring mobility services and call forwarding rules.
  • Ensuring high availability and failover protection.
  • Connecting end devices and multi-site environments.
  • Diagnosing faults and improving service quality.

Prerequisite
Participants should have hands-on experience with IP telephony and Cisco network infrastructures before attending.

Target group
Designed for network administrators and UC engineers who manage Cisco collaboration platforms and want to expand their technical expertise.

The skills gained allow participants to operate Cisco environments with confidence and align them with the evolving needs of their organizations.

Course content
  • Analyzing and resolving transmission errors in SIP and media data
  • Configuring call recording settings
  • Setting up time-based routing rules
  • Using call parking, pickup, and meeting functions
  • Understanding and configuring recording options in Cisco UC
  • Setting up and managing call forwarding rules in Cisco UC Manager
  • Configuring and customizing Extension Mobility features
  • Systematic fault analysis and resolution for Extension Mobility
  • Step-by-step configuration and troubleshooting of Unified Mobility services
  • Deploying and operating Cisco CUCM Express in SIP environments
  • Configuring cluster-wide call distribution for Cisco UCM
  • Activating and managing enhanced SRST in Cisco UC Manager and IOS gateway environments
  • Integrating and configuring CAC and AAR features in Cisco UC Manager
  • Setting up URI dialing rules for cross-cluster call connections
  • Systematic troubleshooting in distributed Cisco UC Manager environments
  • Configuring ILS connections between Cisco UC Manager clusters
  • Ensuring compliance through GDPR activation
  • Deploying and configuring the Cisco Unified Border Element
  • Diagnosing and resolving connectivity issues

Up to 100% funding for your continuing education

Attractive funding opportunities are available for numerous continuing education programs – depending on the funding program, up to 100% funding is possible.
The requirement is that you live or work in Germany. Our funding opportunities are not available outside of Germany.

Funding opportunities are available for career starters, job seekers, career changers, startups, experienced professionals, those seeking career advancement, and specialists.

Frequently asked questions

  • The focus is on advanced Cisco features for call control and mobility. Flexible call distribution, availability, and modern communication scenarios are covered.
  • Key features include call forwarding, presence, single number reach, mobility functions, voicemail integration, and cross-location telephony.
  • The concepts are designed for enterprise networks of all sizes, especially for Cisco Unified Communications and hybrid working models.
  • Improved accessibility, greater flexibility, consistent communication, and a better user experience on all devices.
  • Relevant topics include Cisco Unified Communications Manager, IP telephony, network technology, QoS, and basic VoIP knowledge.
  • Mobility features enable location-independent communication with continuous availability across multiple devices.
  • Companies benefit from flexible, scalable, and secure communication for digital collaboration and productivity.

Your Personal Path to the Right Continuing Education Program—We Provide Personalized Guidance

Our experienced educational advisors will guide you from your very first question all the way to the start of your continuing education program.