Reviews 4,2
Reviews 4,5
Implementing Cisco Collaboration Applications (CLICA)
Powerful collaboration applications form the backbone of modern enterprise communication. The CLICA course shows how Cisco solutions are reliably integrated, operated, and monitored.
Key topics
- Architecture and interdependencies between Cisco Collaboration components.
- Configuration and deployment of voice, video, and conferencing services.
- Security mechanisms, high availability, and performance optimization.
- System monitoring, diagnostics, and targeted troubleshooting.
- Current trends: unified communications and AI-based extensions.
Prerequisite
Participants with foundational knowledge of networking and IP communication and some experience with Cisco systems can join directly.
Target group
Professionals in system administration and engineering who want to operate and advance Cisco-based communication infrastructures are the primary audience.
The knowledge gained enables a confident and structured implementation of Cisco Collaboration applications within existing IT environments.
Course content
Learning units
- Configure the Cisco Unity Connection integration and diagnose connection errors.
- Set up and optimize call processing rules in Cisco Unity Connection.
- Systematically diagnose and resolve faults in Cisco Unity Connection.
- Install Cisco Unity Express and prepare it for operation.
- Configure Single Sign-On (SSO) for Cisco Unified Communications.
- Integrate Cisco Unified Communications Manager IM, Presence, and Cisco Jabber.
- Extend and customize CUCM IM, Presence, and Jabber functionality.
- Implement compliance and archiving requirements for CUCM IM and Presence.
- Perform fault analysis for CUCM IM and Presence services.
- Commission Cisco Unified Attendant Console Advanced.
- Set up call recording and call monitoring.
Hands-on exercises
- Deploy Cisco Unity Connection.
- Set up and configure call handlers.
- Implement protections against toll fraud.
- Diagnose call handler issues.
- Resolve operational faults in Cisco Unity Connection.
- Configure and test Cisco Unity Express.
- Diagnose and fix Unity Express errors.
- Build high availability for IM and Presence services.
- Deploy and test Cisco Jabber.
- Apply centralized IM and Presence configuration.
- Configure and optimize IM and Presence services.
- Activate message archiving and chat room features.
- Inspect and repair database connections.
- Fix high availability issues in IM and Presence.
- Diagnose faults in IM and Presence services.
- Connect and integrate Cisco Unified Attendant Console.
- Set up call recording using the SPAN method.
- Configure call recording for Cisco Unified Communications.
Up to 100% funding for your continuing education
Attractive funding opportunities are available for numerous continuing education programs – depending on the funding program, up to 100% funding is possible.
The requirement is that you live or work in Germany. Our funding opportunities are not available outside of Germany.
Funding opportunities are available for career starters, job seekers, career changers, startups, experienced professionals, those seeking career advancement, and specialists.
What is CLICA all about?
- The focus is on the implementation and integration of Cisco collaboration applications for modern corporate communications.
What topics are the focus?
- Topics covered include Cisco Unified Communications, call control, messaging, presence functions, and collaboration services.
Who is CLICA suitable for?
- Relevant for IT professionals who plan, integrate, or provide technical support for Cisco-based communications solutions.
What prior knowledge is useful?
- Basic knowledge of networks, IP telephony, and Cisco technologies makes it much easier to understand the content.
What professional advantages does the knowledge gained from CLICA offer?
- This knowledge supports the operation of modern communication platforms and strengthens your position in the IT and network environment.
What role do collaboration solutions play in companies?
- They improve collaboration, accessibility, and efficiency through integrated voice, video, and messaging systems.
Why are Cisco solutions relevant?
- Digital collaboration, remote work, and secure communication make scalable platforms indispensable.
