Reviews 4,2
Reviews 4,5
MS-721 Collaboration Communications Systems Engineer
Well-designed and professionally managed communication systems are the backbone of productive teamwork. Thinking through cloud-based collaboration from a technical perspective creates a reliable, scalable foundation for telephony, meetings, and messaging.
Key topics
- Architecture and design of modern collaboration communication systems.
- Setup and operation of cloud-based voice, meeting, and messaging solutions.
- Addressing security requirements, compliance obligations, and identity management.
- Systematic monitoring, analysis, and incident resolution in production environments.
- Planning hybrid scenarios and carrying out system migrations.
Prerequisite
Participants who have already worked with Microsoft 365 and have foundational networking knowledge and some exposure to cloud or unified communications environments are well-prepared for this course.
Target group
This course is ideal for technically skilled professionals who implement, operate, and develop cloud-based communication systems – particularly those in IT engineering and architecture roles.
Technical mastery of communication systems creates the conditions for reliable, scalable, and future-proof collaboration – regardless of system complexity.
- Planning the basic steps for a straightforward Teams Phone deployment.
- Designing and preparing advanced calling scenarios in Teams Phone.
- Selecting and planning appropriate Teams phones and end devices.
- Identifying and describing the requirements of the Teams network.
- Analysing organisational bandwidth requirements using the Teams Network Planner.
- Evaluating network quality with the Teams Network Assessment Tool.
- Configuring the network and Wi-Fi for optimal media flow.
- Improving media flow through targeted QoS settings.
- Understanding how Skype for Business and Microsoft Teams interact.
- Planning and designing a hybrid Skype for Business Server implementation.
- Reviewing and describing the prerequisites for a successful migration.
- Configuring Skype for Business Server in hybrid mode.
- Transitioning users and devices to Microsoft Teams.
- Setting up and managing emergency addresses.
- Assigning and managing phone numbers in Microsoft Calling Plan.
- Implementing and administering Operator Connect and Teams Phone Mobile.
- Applying Teams Phone policies and configuration options.
- Setting up audio conferencing and managing communication credits.
- Explaining the differences between auto attendants and call queues.
- Designing an auto attendant to gather information from callers.
- Configuring auto attendants to implement the call routing plan.
- Planning call queues to handle high call volumes.
- Configuring queues to notify agents and route incoming calls.
- Planning licensing for auto attendants and call queues.
- Configuring and connecting a Session Border Controller (SBC).
- Describing the process for setting up basic and advanced voice routing.
- Setting up users, implementing number translation, and creating and assigning dial plans.
- Configuring and connecting a Survivable Branch Appliance (SBA).
- Explaining how Teams Phone interacts with other Microsoft services.
- Setting up and integrating third-party policy-based compliance recording.
- Configuring and integrating third-party contact centre solutions.
- Designing and registering voice bots for custom-built solutions.
- Enabling users for Teams Phone with calling plans, Teams Phone Mobile, or Operator Connect when configured for the tenant.
- Activating user accounts for Direct Routing.
- Managing and customising per-user options for Teams Phone.
- Understanding use cases for Teams phones, Teams displays, and Microsoft Teams Rooms with voice services.
- Choosing between different options for device deployment and management.
- Deploying and configuring Teams phones and Teams displays.
- Setting up Teams Phone for Microsoft Teams Rooms.
- Administering Teams devices via the Teams Admin Center and Teams Rooms Pro Management Portal.
- Identifying and resolving phone number assignment issues.
- Diagnosing and fixing problems with Microsoft Teams clients.
- Systematically diagnosing call errors and quality issues.
- Analysing and optimising Teams calls using the Call Quality Dashboard (CQD).
- Recognising and resolving Direct Routing issues.
- Monitoring and administering Teams devices via the Teams Rooms Pro portal.
Up to 100% funding for your continuing education
Attractive funding opportunities are available for numerous continuing education programs – depending on the funding program, up to 100% funding is possible.
The requirement is that you live or work in Germany. Our funding opportunities are not available outside of Germany.
Funding opportunities are available for career starters, job seekers, career changers, startups, experienced professionals, those seeking career advancement, and specialists.
