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100% fundable

ITIL® 4 Foundation with Exam

IT departments and service organizations are under growing pressure to deliver faster, manage more reliably, and do so cost-effectively. ITIL® 4 Foundation provides the conceptual foundation to align services with business value and strengthen collaboration in a sustainable way.

Key topics

  • Core concepts and terminology in IT service management
  • Value creation and the Service Value Chain explained
  • Applying DevOps thinking and agile principles
  • Structuring incident, problem, and change processes
  • Measurable quality and concrete customer value
  • Continuous service improvement in day-to-day operations
  • Clarifying responsibilities, roles, and governance

Prerequisite
A background in IT environments is helpful – those new to the field with an interest in digital services can also start directly.

Target group
The course is suited to IT professionals from service desks, operations, and consulting, as well as project staff and anyone who wants to better understand and manage digital service processes.

Sound service management is a core competency in IT organizations today. ITIL® 4 Foundation establishes the shared language and methodological foundation on which all further certification levels build.

Registration for all ITIL® courses requires participation in an exam. The cost of the exam is already included in the course price.
ITIL® / PRINCE2® / PRINCE2 Agile® / MSP® / M_o_R® / P3O® / MoP® / MoV® / AgileSHIFT® and the Swirl logo are registered trademarks of the PeopleCert group. Used under license from PeopleCert. All rights reserved.
 

Course Content
  • Introduction, welcome, and course overview
  • The concept of value
  • Stakeholders and service consumers
  • Stakeholders and service consumers – activity
  • Service offerings
  • Creating value with services
  • Core management concepts – quiz
  • The four dimensions of service management
  • The four dimensions – activity | PESTLE analysis
  • The ITIL® Service Value System
  • Service Value Chain
  • Quiz for review and reflection
  • Purpose of the ITIL® practices
  • Overview of the eight core ITIL® practices
  • Core management practices – part 1
  • Core management practices – part 2
  • Core management practices – part 3
  • Course review and key takeaways
  • Sample exam 1 – ITIL® 4 Foundation (German)
  • Sample exam 2 – ITIL® 4 Foundation (German)
  • Practice exam 1 – ITIL® 4 Foundation (English)
  • Practice exam 2 – ITIL® 4 Foundation (English)

Up to 100% funding for your continuing education

Attractive funding opportunities are available for numerous continuing education programs – depending on the funding program, up to 100% funding is possible.
The requirement is that you live or work in Germany. Our funding opportunities are not available outside of Germany.

Funding opportunities are available for career starters, job seekers, career changers, startups, experienced professionals, those seeking career advancement, and specialists.

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