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ITIL® 4 Specialist Create, Deliver and Support (CDS) with exam
Sustainable IT services are not the result of isolated measures but of integrated structures that treat development, operations, and support as a single system. The ITIL® 4 Specialist Create, Deliver and Support course shows how a coherent approach to service management establishes quality, efficiency, and stability in modern IT organisations.
Key topics
- Designing value-oriented approaches to service planning.
- Roles and responsibilities in modern IT organisations.
- Design, development, and transition of new IT services.
- Managing incidents, problems, and service disruptions.
- Building effective knowledge management and service desk operations.
- Monitoring, reporting, and systematic service improvement.
Prerequisite
ITIL® 4 Foundation-level knowledge or comparable hands-on experience in IT service environments is the recommended entry point for this course.
Target group
The training is designed for professionals involved in coordinating or operational IT roles – including service owners, process managers, team leaders, and specialists working in support and delivery functions.
Practical methods and a clear governance framework underpin stable service quality, fast incident response, and long-term efficiency gains in IT organisations.
Booking any ITIL® course requires participation in an exam. The cost of the exam is already included in the course price.
ITIL® / PRINCE2® / PRINCE2 Agile® / MSP® / M_o_R® / P3O® / MoP® / MoV® / AgileSHIFT® and the Swirl logo are registered trademarks of the PeopleCert group. Used under license from PeopleCert. All rights reserved.
Course content
Planning and shaping service value streams
- Analysing the structure and challenges of the service value system
- Embedding the ‘shift left’ approach effectively within the service organisation
- Managing resources and capacities efficiently within the value system
- Assessing the significance of information and technology for value creation
ITIL® practices in service development
- Applying value streams to the design, development, and transition of new services
- Understanding the contribution of relevant ITIL® practices in the development value stream
- Using value streams for structured user support
- Applying ITIL® practices purposefully in the support value stream
Service delivery and support processes
- Coordinating and prioritising tasks and activities within the service organisation
- Delivering services reliably and supporting them in ongoing operations
- Assessing the value and function of key elements in the service value system
Up to 100% funding for your continuing education
Attractive funding opportunities are available for numerous continuing education programs – depending on the funding program, up to 100% funding is possible.
The requirement is that you live or work in Germany. Our funding opportunities are not available outside of Germany.
Funding opportunities are available for career starters, job seekers, career changers, startups, experienced professionals, those seeking career advancement, and specialists.
What is covered in the ITIL® 4 Specialist CDS course?
- The course focuses on the practical delivery of IT services – from service development through operational processes to support structures and value streams. The aim is to enable stable, efficient service delivery in modern IT organisations.
Who is the ITIL® 4 CDS certification aimed at?
- The qualification is designed for service managers, IT operations teams, DevOps professionals, and service desk managers. It is relevant wherever service quality, operational stability, and delivery processes need to be actively shaped.
What are the prerequisites for the CDS course?
- A valid ITIL® 4 Foundation certificate is required. It ensures that core concepts such as the service value system, guiding principles, and ITSM practices are already familiar.
What content does the ITIL® 4 CDS module include?
- Topics covered include service value streams, service design and development, monitoring and support processes, team structures, organisational culture, and the integration of DevOps and Agile approaches.
How is the CDS exam structured?
- The exam takes the form of a multiple-choice test with scenario-based questions. Knowledge of service processes, value streams, and operational ITSM practices in real organisational contexts is assessed.
What value does CDS certification bring to organisations?
- Organisations benefit from more reliable services and leaner operational processes. Clearly structured value streams, more efficient support workflows, and closer integration between development and operations improve service quality in the long term.
What competencies does CDS certification demonstrate?
- The certification demonstrates solid knowledge of planning, developing, and supporting IT services – including process design, service integration, team organisation, and methods for ensuring stable service delivery.
How does the CDS module fit into the ITIL® 4 certification path?
- The module is part of the ITIL® 4 Managing Professional Track and deepens operational service competencies. It provides a central foundation for advanced roles in IT service management.
