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ITIL® 4 Strategist Direct Plan and Improve (DPI) with exam
ITIL® 4 Strategist DPI establishes the foundation for effective IT management: clear governance, structured planning, and a consistent model for continual improvement. The training links strategy development with practical decision logic in modern IT organisations.
Key topics
- Understanding governance structures and risk management in the IT context.
- Developing strategy and directing goals effectively.
- Applying the continual improvement model in practice.
- Defining and using metrics, KPIs, and performance indicators.
- Supporting organisational development and change enablement.
- Embedding agile and DevOps approaches in improvement processes.
Prerequisite
Anyone holding the ITIL® 4 Foundation certificate and with some experience in IT service management can join directly.
Target group
Designed for those who carry responsibility in IT strategy, service management, process optimisation, or organisational development – from specialists to senior leaders.
With ITIL® 4 DPI, IT organisations build the foundation to actively shape change, deploy resources purposefully, and achieve consistently better outcomes.
Booking any ITIL® course requires participation in an exam. The cost of the exam is already included in the course price.
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Course content
Foundations of direction, planning, and improvement
- Key concepts and terminology of the ITIL 4 Strategist module at a glance
Strategic direction and planning
- Structuring and communicating objectives and requirements with clarity
- Establishing strategies, policies, and control mechanisms with authority
- Distributing and embedding decision-making responsibilities appropriately
Governance, risk, and compliance in context
- Meeting regulatory requirements and compliance obligations in a structured way
- Identifying, assessing, and managing risks at an early stage
- Implementing and continuously monitoring effective control mechanisms
Implementing continual improvement systematically
- Applying the ITIL Continual Improvement Model in day-to-day practice
- Prioritising improvement initiatives and rolling them out in a structured way
- Making progress measurable and communicating results with transparency
- Fostering a culture of ongoing development within the team
Communication and stakeholder management
- Identifying stakeholders and understanding their expectations
- Developing and applying communication strategies tailored to each audience
- Building trust and collaboration with internal and external parties
- Communicating changes clearly and with transparency
- Addressing conflicts constructively and finding shared solutions
Measuring and reporting performance
- Selecting meaningful indicators and metrics, collecting data, and translating findings into clear, actionable reports
Analysing value streams and optimising practices
- Recognising and mapping value streams within a service context
- Detecting and eliminating bottlenecks and waste in workflows
- Reviewing practices specifically for efficiency and effectiveness
- Prioritising optimisation measures and introducing them in a structured way
- Applying Lean and Agile principles to process improvement
- Deploying automation where it creates genuine value
- Embedding changes to practices in a sustainable way
- Measuring the outcomes of optimisation and presenting them transparently
Up to 100% funding for your continuing education
Attractive funding opportunities are available for numerous continuing education programs – depending on the funding program, up to 100% funding is possible.
The requirement is that you live or work in Germany. Our funding opportunities are not available outside of Germany.
Funding opportunities are available for career starters, job seekers, career changers, startups, experienced professionals, those seeking career advancement, and specialists.
What does the ITIL® 4 DPI module cover?
- At the heart of the module are governance, strategic planning, and systematic improvement in service management. Participants explore governance models, how to set meaningful goals, methods for measuring performance, and practical approaches to developing digital service operations.
Who benefits most from the ITIL® 4 DPI certification?
- The certification is especially well suited for IT managers, service managers, process owners, and project leads working in IT service management. Anyone with responsibility for strategy, governance, or improvement initiatives will also gain practical, immediately applicable skills from this module.
What do participants need before starting DPI?
- A valid ITIL® 4 Foundation certificate is required. Participants who hold this qualification are already familiar with the core concepts of IT service management and can build directly on that knowledge to explore strategic and organisational topics in depth.
What topics does the DPI module focus on?
- Core areas include governance, strategic direction, decision-making structures, and improvement models. The module also addresses service measurability, risk management, organisational change, and the practical management of improvement initiatives.
What value does DPI bring to organisations?
- Clear governance and improvement models help organisations align IT services consistently with their business strategies. Transparent decision-making, defined objectives, and measurable improvement programmes work together to strengthen the long-term efficiency of service organisations.
How is the ITIL® 4 DPI exam structured?
- The exam tests candidates’ understanding of strategic governance and improvement concepts in IT service management. It covers governance, planning, performance measurement, and methods for the ongoing optimisation of services.
How is DPI positioned in the ITIL® 4 framework?
- DPI is part of the ITIL® Managing Professional certification level and can also be credited towards the ITIL® Strategic Leader track. It bridges operational service management processes with the requirements of strategic business leadership.
Which capabilities does DPI certification strengthen?
- Participants build expertise in strategic planning, structured decision-making, and systematic service improvement. They also grow more confident in governance, performance evaluation, organisational development, and managing complex IT service environments.
