Reviews 5,0
Reviews 5,0
ITIL® Foundation Bridge (Version 5) with Exam
Successful IT organizations continuously adapt their service management to shifting demands. Digital products, service quality, and user experience require an expanded conceptual foundation. The Foundation Bridge course bridges the gap between ITIL® 4 and Version 5 – targeted and practice-oriented.
Key topics
- Key changes introduced in ITIL® 5 compared to version 4
- Expanded Digital Product & Service Lifecycle in detail
- Updated elements within the ITIL Value System
- Governance, value orientation, and cross-team collaboration
- Experience management as an integral part of modern services
- Structured optimization in digital IT environments
Prerequisite
A valid ITIL® 4 Foundation certification and a foundational understanding of service management principles are required to join this course.
Target group
Particularly suited to IT professionals with an ITIL® 4 background – including service and product managers, project leads, consultants, and executives in service- and product-driven organizations.
Updated concepts and new frameworks lay the groundwork for strategically aligned digital IT services. Making the transition to ITIL® 5 in a structured way ensures lasting competitiveness in service management.
Booking any ITIL® course requires participation in an exam. The cost of the exam is already included in the course price.
ITIL® / PRINCE2® / PRINCE2 Agile® / MSP® / M_o_R® / P3O® / MoP® / MoV® / AgileSHIFT® and the Swirl logo are registered trademarks of the PeopleCert group. Used under license from PeopleCert. All rights reserved.
Course content
ITIL® Version 5 in context
- Built on and evolved from ITIL® 4
- Revised structure and updated content
- Expanded scope: digital products and services at the centre
Lifecycle of digital products and services
- Holistic perspective across all lifecycle stages
- Key differences from earlier ITIL® approaches
- Breaking down silos and organisational barriers
- Product and service management more closely aligned
The Value System in ITIL® v5
- Redesigned Value System for Version 5
- Interplay of guiding principles, governance, value chain, and practices
- Value creation and governance mechanisms at the core
Guiding principles in practice
- Stronger emphasis on real-world use
- Guidance for better decision-making and prioritisation
- Action-oriented rather than purely theoretical
Responsibilities and teamwork
- Well-defined roles and clear accountability
- Measurable and transparent outcomes
- Collaboration across team and department boundaries
- Creating joint value for customers and end users
Experiences of customers and employees
- Experiences take centre stage
- Actively shape and measure service experiences
- Embed experience insights into decision-making
- A key factor for digital products and services
AI in digital work environments
- Using AI and data-driven technologies effectively
- Understanding and navigating complex system landscapes
- Responsible, evidence-based decision-making
Preparing for the certification exam
- Targeted preparation for the official ITIL® exam
- Key changes and new terminology at a glance
- Applying ITIL® Version 5 with confidence
Up to 100% funding for your continuing education
Attractive funding opportunities are available for numerous continuing education programs – depending on the funding program, up to 100% funding is possible.
The requirement is that you live or work in Germany. Our funding opportunities are not available outside of Germany.
Funding opportunities are available for career starters, job seekers, career changers, startups, experienced professionals, those seeking career advancement, and specialists.
What does the ITIL® Foundation Bridge (Version 5) course cover?
- Professionals with existing ITIL® V3 or ITIL® 4 knowledge use this bridge course to update their certification – covering the essential changes of Version 5 in a focused format.
Who benefits from the ITIL® Foundation Bridge (V5) course?
- IT service managers, support professionals, project leads, and IT practitioners looking to bring their existing ITIL® knowledge up to date will find this course the right fit.
What prior knowledge do I need for the ITIL® Foundation Bridge course?
- A valid ITIL® certification – such as ITIL® V3 or ITIL 4 Foundation – is required to enrol in the Bridge course and sit the exam.
What topics does the ITIL® Foundation Bridge (Version 5) course address?
- The focus is on the key changes introduced in ITIL® Version 5, revised service management practices, and up-to-date concepts for modern IT service management.
How does ITIL® Foundation Version 5 certification benefit me?
- Holding a current ITIL® certification strengthens expertise in IT service management and opens up stronger career and earning prospects in the IT industry.
What value does upgrading to ITIL® Foundation Version 5 add?
- Upgrading to Version 5 keeps your IT service management knowledge current – with revised best practices for digitalisation and contemporary operating models included.
Is the exam voucher for the ITIL® Foundation Bridge included in the course fee?
- Yes – when booking the ITIL® Foundation Bridge (Version 5) with Exam format, the official certification voucher is already part of the course price.
