Reviews 4,2
Reviews 4,5
ITIL® Foundation (Version 5) with Exam
Reliable IT services are the backbone of modern organizations. Shared standards, clear processes, and defined responsibilities establish the foundation for seamless service operations. ITIL® 5 provides a globally recognized framework that helps IT organizations maintain quality and efficiency over the long term.
Key topics
- How the Service Value System works and creates value.
- Practical approaches in IT service management.
- Governance frameworks, roles, and accountability.
- Methods for continuous service improvement.
- Connecting agility, Lean, and DevOps principles.
Prerequisite
Some experience in IT environments and a basic familiarity with organizational workflows is helpful.
Target group
Well suited for IT professionals in service management, support, and operations roles who want a structured entry point into ITIL® 5 or wish to validate their knowledge with a recognized certification.
Consistent IT service management methods build reliability and adaptability. Mastering this framework enables professionals to steer IT services purposefully and develop their organization for future demands.
Booking any ITIL® course requires participation in an exam. The cost of the exam is already included in the course price.
ITIL® / PRINCE2® / PRINCE2 Agile® / MSP® / M_o_R® / P3O® / MoP® / MoV® / AgileSHIFT® and the Swirl logo are registered trademarks of the PeopleCert group. Used under license from PeopleCert. All rights reserved.
Course content
Core Concepts and Fundamentals of ITIL® 5
- Introduction to the evolution of ITIL® methodology and its modern approach.
- Focus on digital product and service management within an organizational context.
- Key concepts around value creation, benefits, risks, and costs in service delivery.
Lifecycle of Digital Products and Services
- Overview of the structure and flow of the ITIL® Product and Service Lifecycle.
- Managing digital services holistically from conception through to operational delivery.
- Integrating product and service management systematically rather than in silos.
Structure of the ITIL® Value System
- Grasping the elements and interplay of the ITIL® Value System in context.
- Applying guiding principles, governance, and the Service Value Chain effectively.
- Using value-oriented management as a guiding framework for organizational decisions.
Guiding Principles in Practice
- Embedding ITIL® Guiding Principles as a foundation for everyday decision-making.
- Applying continuous improvement and meaningful prioritization in daily work.
- Prioritizing practical implementation over purely theoretical completeness.
Roles, Teamwork, and Organizational Structure
- Clarifying responsibilities and role definitions within ITIL® 5.
- Actively promoting and structuring cross-departmental collaboration.
- Consistently delivering shared value for customers and end users.
Customer and Employee Experience in Service Focus
- Understanding the significance of customer experience for service quality.
- Treating employee experience as a key driver of service operations.
- Capturing, evaluating, and optimizing experience data systematically.
AI Integration and Future-Oriented Service Thinking
- Understanding AI-driven service environments within the ITIL® 5 framework.
- Building the capability to act confidently in dynamic and technologically complex situations.
- Developing responsible decision-making in AI-enabled service operations.
Targeted Exam Preparation for ITIL® Foundation v5
- Mastering all exam-relevant content, terms, and connections with confidence.
- Structuring and linking knowledge clearly for applied, scenario-based use.
- Entering the ITIL® Foundation (Version 5) exam with the best possible preparation.
ITIL® Practice Manager – Governance & operative Steuerung
Passend für Fachpersonen, die mitten im Tagesgeschäft stehen und ihre Fähigkeiten in Governance, Sicherheit und Kontrolle systematisch ausbauen möchten. Der Pfad unterstützt dabei, Servicepraktiken verantwortungsvoll zu überwachen, weiterzuentwickeln und den Betrieb nachhaltig zu gestalten.
Für die Qualifikation „Practice Manager“ sind folgende Bausteine vorgesehen:
- ITIL® Foundation als Ausgangsbasis,
- ∗ein Spezialisierungsmodul nach Wahl:
- ITIL® Monitor, Support and Fulfill,
- ITIL® Plan, Implement and Control,
- ITIL® Collaborate, Assure and Improve.
- ITIL® Transformation, das vermittelt, wie Veränderungsinitiativen wirksam geführt, begleitet und skaliert werden.
∗Coming soon (Das Modul wird passend zu Rolle und beruflichem Umfeld ausgewählt.)
ITIL® Managing Professional – Services und Wertschöpfung gestalten
Ausgerichtet auf Fachpersonen mit Verantwortung oder kurz davor: Dieser Qualifizierungspfad stärkt die Kompetenz, Produkte, Services und digitale Erlebnisse wirkungsvoll zu steuern. Er befähigt dazu, Verbesserungen konsequent voranzutreiben und über den gesamten Lebenszyklus echten Mehrwert zu schaffen.
Die Qualifikation „Managing Professional“ setzt folgende Module voraus:
- ITIL® Foundation als gemeinsames Fundament,
- ITIL® Product,
- ITIL® Service,
- ITIL® Experience,
sowie ITIL® Transformation, das praxisorientierte Leitlinien für die Leitung und Skalierung von Veränderungsprojekten bietet.
ITIL® Strategic Leader – Digitale Strategie und KI-Führung
Diese Zertifizierung befähigt dazu, digitale Strategie, Investitionen und Führungskompetenzen in einem KI-geprägten Umfeld zielgerichtet mit dem Leistungserfolg von Produkten und Services zu verknüpfen. Strategische Entscheidungen werden fundierter getroffen, der langfristige Wertbeitrag der Organisation gezielt gesteigert.
Die Qualifikation „Strategic Leader“ setzt folgende Bestandteile voraus:
- ITIL® Foundation als gemeinsame Grundlage,
- ITIL® Strategy,
- sowie ITIL® Transformation, das strukturiert zeigt, wie Veränderungsinitiativen geplant, gesteuert und skaliert werden.
ITIL® Master – Höchste Qualifikationsstufe im ITIL®-Ökosystem
Diese Qualifikationsstufe richtet sich an Fachpersonen, die ihr ITIL®-Wissen auf höchstem Niveau einsetzen und die gesamte Methodenbreite in komplexen, realen Kontexten beherrschen möchten. Der Status bestätigt, dass alle zentralen ITIL®-Praktiken sicher angewandt und gezielt weiterentwickelt werden können.
Der ITIL®-Master-Status erfordert den erfolgreichen Abschluss aller drei Pfade:
- ITIL® Practice Manager,
- ITIL® Managing Professional,
- ITIL® Strategic Leader.
ITIL® Extension Modul: ITIL® AI Governance
ITIL® AI Governance ist das zentrale Erweiterungsmodul im ITIL®-Qualifikationsschema und unterstützt Fachpersonen dabei, den KI-Einsatz verantwortungsvoll, transparent und rechtskonform zu gestalten. Kompakte Leitlinien für eine ethisch fundierte und sichere KI-Einführung stehen im Mittelpunkt.
Thematische Schwerpunkte: Risikomanagement, Transparenz, Verantwortlichkeit und regulatorische Anforderungen – mit praxisnahen Entscheidungshilfen für den konkreten Einsatz.
ITIL® Transition Modul: ITIL® Managing Professional
Der ITIL® Managing Professional Transition ist ein Upgrade-Kurs für bereits zertifizierte ITIL® Professionals, die ihr bestehendes Wissen gezielt auf ITIL® 5 aktualisieren möchten.
Ausgerichtet auf Personen mit einer vorhandenen ITIL® v3 Expert oder ITIL® 4 Managing Professional Qualifikation ermöglicht der Kurs den Wechsel zum ITIL® 5 Managing Professional Status – ohne alle Einzelmodule erneut durchlaufen zu müssen.
Up to 100% funding for your continuing education
Attractive funding opportunities are available for numerous continuing education programs – depending on the funding program, up to 100% funding is possible.
The requirement is that you live or work in Germany. Our funding opportunities are not available outside of Germany.
Funding opportunities are available for career starters, job seekers, career changers, startups, experienced professionals, those seeking career advancement, and specialists.
Frequently asked questions
What are the specific learning outcomes of the ITIL® Foundation v5 course?
- The course builds the current foundation in IT service management according to ITIL® 5: core concepts, the Service Value System, and selected ITIL® practices are the main focus.
- It covers how IT services are structured, planned, managed, and continuously developed – adapted to digital business models, cloud environments, and agile ways of working.
What sets ITIL® 5 apart from the previous version?
- ITIL® 4 established the Service Value System and integrated agile, lean, and DevOps-oriented approaches.
- ITIL® 5 builds on this: stronger alignment with business value and end-to-end value creation, clearer integration of cloud and platform ecosystems, greater flexibility in hybrid IT landscapes, and a stronger emphasis on governance and sustainability.
- The overall structure feels more contemporary, more concise, and even closer to real-world practice.
Does my ITIL® 4 Foundation certificate remain valid after Version 5?
- An existing ITIL® 4 Foundation certification remains valid.
- Those who want to stay current or work in organizations that use ITIL® 5 as their standard can voluntarily sit the new Foundation exam.
- An automatic upgrade without an exam is not available.
When does switching from ITIL® 4 to ITIL® Version 5 make sense?
- The transition is recommended when supporting current digitalization projects, driving cloud transformations, or developing new IT service strategies.
- ITIL® 5 accounts more consistently for modern service ecosystems and is strategically closer to the demands of today’s business models.
What prior knowledge is needed for ITIL® Foundation v5?
- There are no formal prerequisites. Specialist technical knowledge or extensive IT experience is not required.
- A basic familiarity with IT workflows, service desk structures, or project work is helpful – but newcomers to IT can also follow along, as key terms and concepts are introduced systematically.
What professional advantages does ITIL® Version 5 offer?
- ITIL® 5 deepens understanding of modern IT organizations and supports strategic service alignment, the integration of IT and business, and structured governance of cloud services.
- The certification signals up-to-date expertise in IT service management and enhances professional visibility in a competitive field.
What further development paths open up after ITIL® Foundation?
- After Foundation certification, further ITIL® qualifications become available in strategic or operational specializations.
- The Foundation certificate is a prerequisite for all advanced modules and provides the solid groundwork for a career in professional IT service management.
