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Reviews 4,5
ITIL® Experience (Version 5) with Exam
Delivering high-quality IT services requires a reliable framework. ITIL® Experience (Version 5) provides that knowledge in a hands-on format – and prepares you directly for certification.
Key topics
- How the Service Value System creates and delivers value
- Managing service processes end to end
- Customer satisfaction as the benchmark for service quality
- Embedding continual improvement into everyday operations
- Accountabilities, practices, and governance principles
Prerequisite
A basic grasp of IT processes is helpful – extensive prior knowledge is not required.
Target group
This course is designed for IT professionals who want to improve their day-to-day work through structured service methods and update their ITIL® knowledge to Version 5.
Practical methodology and official certification – ITIL® Experience (Version 5) delivers both in one course.
Registration for an ITIL® course requires participation in the corresponding certification exam. The exam fee is already included in the total price of the course. ITIL®, PRINCE2®, PRINCE2 Agile®, MSP®, M_o_R®, P3O®, MoP®, MoV®, AgileSHIFT®, and the Swirl logo are registered trademarks of the PeopleCert Group. They are used under license from PeopleCert. All rights reserved.
Course Content
Core terms and definitions in ITIL®
- Foundations and core principles of the ITIL® framework
- Essential concepts relating to the service experience
Practical application in ITIL®
- Roles and interests of service stakeholders
- Applied experience and the four dimensions of ITIL®
- Working within the product and service lifecycle
Documenting and evidencing experience
- Foundational concepts for capturing and recording experience
- Documented evidence of practical experience
Phases and stakeholders in the service lifecycle
- Relationships, agreements, and workflows in service operations
- Organisational structures in the IT service context
- Roles and expectations on the customer side
- Responsibilities and accountabilities of the service provider
- Actively enhancing the digital user experience
AI in the ITIL® context
- Experience management in AI-driven environments
- Oversight and accountability in AI deployments
ITIL® in combination with other frameworks
- Connecting ITIL® with DevOps practices
- Interfaces between ITIL® and PRINCE2®
Up to 100% funding for your continuing education
Attractive funding opportunities are available for numerous continuing education programs – depending on the funding program, up to 100% funding is possible.
The requirement is that you live or work in Germany. Our funding opportunities are not available outside of Germany.
Funding opportunities are available for career starters, job seekers, career changers, startups, experienced professionals, those seeking career advancement, and specialists.
What practical benefits does ITIL® Experience Version 5 bring to your day-to-day work?
- Knowing ITIL® Experience Version 5 brings order to service operations: clear processes, fewer disruptions, and noticeably higher service quality.
Who benefits most from ITIL® Experience Version 5?
- Professionals in IT service, support, operations, and management who want to optimise processes and make them more efficient.
What common practical challenges does ITIL® Experience address?
- Lack of transparency around responsibilities, slow response times, and inconsistent service quality can all be systematically resolved with a structured framework.
How demanding is the ITIL® Version 5 certification exam?
- With hands-on preparation, the exam is very manageable – it tests conceptual understanding, not the ability to memorise definitions.
How does ITIL® certification improve my career prospects?
- A current ITIL® certification increases demand for your profile, strengthens your position in IT service environments, and gives your CV a clear edge.
How soon can ITIL® methods be applied within an organisation?
- Many methods can be mapped to your own context during the training itself and embedded into live processes straight afterwards.
What makes ITIL® Version 5 more relevant than older versions?
- Version 5 puts modern IT realities at the centre: agile ways of working, digital service models, and practical requirements replace outdated, rigid structures.
Does ITIL® make sense for professionals without a management role?
- Especially in operational IT, ITIL® knowledge pays off: better oversight, smoother workflows, and fewer unnecessary escalations.
