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ITIL® Managing Professional Transition (Version 5) with Exam
Modern IT service management demands more than reliable processes. ITSM professionals at Managing Professional level need strategic tools to handle digital services, automation, and AI-driven requirements with confidence.
Key topics
- Building and evolving contemporary IT service strategies
- Applying value streams and designing end-to-end services
- How Agile, Lean, and DevOps work together in an ITSM context
- Managing and optimising digital services in day-to-day operations
- Quantifying and communicating business value
- Service models suited to AI-driven environments
Prerequisite
An existing Managing Professional certification and active experience in IT service management provide the ideal starting point for this course.
Target group
This course is aimed at experienced ITSM practitioners who want to update their certification and learn how to lead modern service organisations strategically.
Combining strategic ITSM expertise with proven frameworks enables lasting service solutions – and keeps your certification firmly up to date.
Registration for an ITIL® course includes mandatory participation in the corresponding certification exam. The exam fee is already included in the total price of the course. ITIL®, PRINCE2®, PRINCE2 Agile®, MSP®, M_o_R®, P3O®, MoP®, MoV®, as well as AgileSHIFT® and the Swirl logo are registered trademarks of the PeopleCert Group. They are used under license from PeopleCert. All rights reserved.
Course Content
Foundational concepts of the ITIL® framework
- Essential building blocks of the ITIL® framework
- Getting started with digital products and services
- Activities in ITIL® product and service lifecycle management
- Key concepts relating to the service experience
Value chain and lifecycle management
- Core concepts and practices at a glance
- Implementation steps and measurable outcomes
- Relevant metrics and drivers of success
- End-to-end management of the service lifecycle
Practical experience in ITIL®
- Practical experience across the four dimensions of ITIL®
- Hands-on work in the product and service lifecycle
- Core principles of structured experience capture
- Documented evidence of practical experience
- Relationships, agreements, and the customer experience
- Organisational structures in the ITSM context
- Roles and interests of relevant stakeholders
- Actively enhancing digital customer experiences
AI applications in the ITIL® context
- Governance and oversight of AI systems
- Applying AI effectively in ITIL® service management
ITIL® combined with reference models
- Interfaces between ITIL® and DevOps
- Connecting ITIL® and PRINCE2®
Up to 100% funding for your continuing education
Attractive funding opportunities are available for numerous continuing education programs – depending on the funding program, up to 100% funding is possible.
The requirement is that you live or work in Germany. Our funding opportunities are not available outside of Germany.
Funding opportunities are available for career starters, job seekers, career changers, startups, experienced professionals, those seeking career advancement, and specialists.
What are the advantages of upgrading to ITIL® 5 Managing Professional?
- Up-to-date practices, AI-driven service concepts, and new management competencies complement existing ITSM expertise in a lasting and practical way.
Who is the target audience for the Managing Professional Transition?
- ITIL® 4 Managing Professionals who want to extend their profile with governance, digital transformation, and modern service strategies benefit most.
What are the key priorities of ITIL® 5?
- Value creation, AI-adjacent service models, seamless workflows, governance principles, agile ways of working, and contemporary service strategies.
Why is ITIL® 5 gaining so much relevance in IT service management?
- Pressure on IT departments is mounting: faster response times, intelligent services, and transparent processes have become essential in complex environments.
Why is the Transition more efficient than individual modules?
- Core topics are delivered in a consolidated format – more focused, more targeted, and directly aligned with the new Managing Professional designation.
Which tools are especially relevant in ITIL® 5 practice?
- ITSM platforms, AI-powered automation solutions, modern service management tools, and data-driven governance approaches take centre stage.
Which IT roles benefit most from ITIL® 5 certification?
- IT service management, digital transformation, governance functions, and service-oriented leadership roles gain particular value from this certification.
What is the advantage of sitting the exam during the training itself?
- Combining learning and examination delivers an efficient proof of competence – with no unnecessary gap between completing the training and achieving certification.
