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ITIL® Product (Version 5) with Exam
Managing IT services effectively requires well-defined products, clear accountability, and consistent value delivery. ITIL® Product Management provides the frameworks to build service structures that scale and perform reliably.
Key topics
- Designing service architectures around product ownership
- Mapping value streams to track delivery from request to result
- Applying ITIL® practices within operational workflows
- Embedding agile principles and DevOps practices into service delivery
- Establishing oversight and driving ongoing service improvements
Prerequisite
Familiarity with IT operations or a general awareness of digital service environments is helpful.
Target group
Designed for those who own IT products, lead service operations, or shape digital strategy across their organization.
Clear ownership and structured governance lay the groundwork for services that deliver lasting value.
Registration for an ITIL® course includes mandatory participation in the corresponding certification exam. The exam fee is already included in the total price of the course. ITIL®, PRINCE2®, PRINCE2 Agile®, MSP®, M_o_R®, P3O®, MoP®, MoV®, AgileSHIFT®, and the Swirl logo are registered trademarks of the PeopleCert Group. They are used under license from PeopleCert. All rights reserved.
Course Content
Service offerings and digital products
- Fundamentals and concepts of digital products and service offerings
- Managing and governing the lifecycle of digital offerings
Discover – Requirements and Opportunities
- Core principles and approaches within the Discover process
- Workflow and outcomes of the Discover activity
- Performance indicators and quality measures in the Discover phase
Design – Conception and Planning
- Foundational approaches and techniques in the Design phase
- Process stages and deliverables within Design
- Evaluation criteria and KPIs for effective Design activities
Acquire – Sourcing and Development
- Core principles and methods of the Acquire activity
- Workflow and outcomes of the Acquire process
- Quality indicators and performance measures in Acquire
Build – Development and Realization
- Foundational principles and established methods in the Build process
- Workflow stages and work products of the Build phase
- Quality indicators and performance measures for Build
Transition – Handover and Introduction
- Core principles and proven approaches in the Transition phase
- Steps and outcomes of the Transition activity
- Performance indicators and measures for successful Transition
Operate – Operations and Governance
- Essential concepts and methods within the Operate process
- Workflow and results of the Operate phase
- Quality metrics and governance measures in operations
Deliver – Service Delivery and Value Creation
- Foundational approaches and proven methods in the Deliver phase
- Workflow stages and deliverables of the Deliver activity
- Quality indicators and performance measures for Deliver
Support – Assistance and Stabilization
- Foundational principles and methods of the Support value-adding activity
- Workflow and outcomes of the Support phase
- Performance indicators and governance measures in Support
ITIL® Lifecycle: Integrated Governance of Products and Services
- Integrated management of products and services across the full lifecycle
- How ITIL® connects with AI approaches and complementary frameworks
Up to 100% funding for your continuing education
Attractive funding opportunities are available for numerous continuing education programs – depending on the funding program, up to 100% funding is possible.
The requirement is that you live or work in Germany. Our funding opportunities are not available outside of Germany.
Funding opportunities are available for career starters, job seekers, career changers, startups, experienced professionals, those seeking career advancement, and specialists.
What practical value does ITIL® Product (Version 5) bring to the job?
- Targeted methods lead to measurable improvements: cleaner workflows, less friction, and noticeably higher service quality.
What makes ITIL® Product (Version 5) so relevant today?
- IT transformation is well underway – those who master frameworks thoroughly gain a decisive edge over the competition.
What happens when ITIL® knowledge is missing?
- Gaps in standards lead to process inefficiencies, higher operating costs, and declining user satisfaction.
How application-oriented is the ITIL® Product (Version 5) training?
- Real-world service scenarios and concrete case studies make the methods immediately applicable in practice.
Which target groups benefit most from ITIL® Product (Version 5)?
- Especially valuable for professionals in IT services, support, and operations – and anyone with process responsibility.
How should the difficulty level of the ITIL® Product (Version 5) exam be assessed?
- Demanding, but very manageable with solid preparation and a clear study plan.
How does ITIL® Product (Version 5) impact career prospects?
- The certification opens doors to greater responsibility, more attractive positions, and a stronger market profile.
When do the effects of this training become noticeable?
- Often right after training: processes become clearer, collaboration improves, and efficiency gains follow quickly.
