Reviews 4,2
Reviews 4,5
ITIL® Service (Version 5) with Exam
Reliable IT services don’t happen by accident. Systematically designed incident management, change processes, and value streams build the consistency that users and organizations depend on.
Key topics
- How the Service Value System works and what it enables
- End-to-end value streams and cross-process thinking
- Handling incidents, problems, and changes in practice
- Governing service quality through KPIs and feedback loops
- Bridging agile working methods with traditional service management
Prerequisite
Some experience in IT operations or a basic understanding of service processes is helpful.
Target group
Suited for anyone working in IT operations, service management, or support functions who wants to improve their processes.
This training builds the foundation for resilient services – systematic, measurable, and built to last.
Registration for an ITIL® course requires mandatory participation in the corresponding certification exam. The exam fee is already included in the total price of the course. ITIL®, PRINCE2®, PRINCE2 Agile®, MSP®, M_o_R®, P3O®, MoP®, MoV®, AgileSHIFT®, and the Swirl logo are registered trademarks of the PeopleCert Group. Used under license from PeopleCert. All rights reserved.
Course Content
Digital Products and Services at a Glance
- Foundations of Digital Products and Services
- Understanding and Managing the Digital Lifecycle
Discover – Recognising and Understanding
- Concepts and Methods within the Discover Activity
- Process Flow and Outputs of the Discover Activity
- Measuring Success in the Discover Phase
Design – Shaping Services with Purpose
- Concepts and Approaches within the Design Activity
- Process Steps and Deliverables in Design
- KPIs and Performance Measurement in Design
Acquire – Sourcing Resources Effectively
- Foundations and Methods of the Acquire Activity
- Process Flow and Outputs in Sourcing
- Governance and Measurement in the Acquire Phase
Build – Developing and Constructing Services
- Principles and Practices of the Build Activity
- Process Steps and Results when Building Services
- Quality Assurance and Performance Measurement in Build
Transition – Managing Change Safely
- Foundations and Approaches of the Transition Phase
- Steps and Outcomes during Transitions
- Governance and Measurement in the Transition Activity
Operate – Keeping Operations Stable
- Foundations and Methods of IT Operations
- Process Flow and Results in the Operate Phase
- KPIs and Control Parameters in Operations
Deliver – Delivering Value Reliably
- Foundations and Approaches of the Deliver Activity
- Steps and Outcomes when Delivering Services
- Measuring and Governing Service Delivery
Support – Empowering Users Effectively
- Foundations and Methods of the Support Activity
- Process Flow and Outputs in Support
- Measuring Quality and Performance in Support
End-to-End View: The ITIL® Lifecycle
- Governing All Phases of the Service Lifecycle
- ITIL® in Context with AI and Other Frameworks
Up to 100% funding for your continuing education
Attractive funding opportunities are available for numerous continuing education programs – depending on the funding program, up to 100% funding is possible.
The requirement is that you live or work in Germany. Our funding opportunities are not available outside of Germany.
Funding opportunities are available for career starters, job seekers, career changers, startups, experienced professionals, those seeking career advancement, and specialists.
What practical impact does ITIL® Service V5 have in everyday work?
- Clearly defined workflows reduce errors, improve service quality, and make progress in operations measurable.
Why is ITIL® V5 gaining so much traction at the moment?
- More and more organisations are aligning their IT with modern standards – those who master current frameworks have a clear edge.
Is the ITIL® Service V5 exam hard to pass?
- With focused preparation and a solid understanding of the practical context, the exam is manageable and confidently passable.
How does the ITIL® Service V5 certification affect your career?
- Certified professionals are in higher demand, take on more responsibility, and stand out clearly in competitive job markets.
Who gains the most from ITIL® Service V5?
- Particularly valuable for those who design, optimise, or take responsibility for service processes in IT operations.
What common weaknesses does ITIL® address in organisations?
- Lack of transparency, process ambiguity, and inconsistent quality can all be systematically tackled with ITIL®.
How soon can the knowledge learned be applied on the job?
- The training is practice-oriented – the methods taught can be transferred to real projects right away.
Why does the official exam matter so much?
- Recognised certification makes competence visible and provides employers with verifiable proof of qualification.
