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100% fundable

ITIL® Strategy (Version 5) with Exam

A strong IT strategy does more than keep the lights on – it connects business priorities with services that actually deliver. This training builds the strategic thinking to make that happen.

Key topics

  • Understanding IT’s role as a strategic enabler for the business
  • Moving from reactive firefighting to deliberate service priorities
  • Actively shaping and evolving the service portfolio
  • Linking IT investments to business outcomes and making the case
  • Building strategy under pressure: methods and practical tools

Prerequisite
Those with foundational experience in IT service operations can start right away.

Target group
Suited for IT leaders, service owners, and anyone responsible for strategic decisions in IT environments.

After this training, strategic thinking comes more naturally – and leads to better outcomes.


Registration for an ITIL® course requires participation in the corresponding certification exam. The exam fee is already included in the total price of the course. ITIL®, PRINCE2®, PRINCE2 Agile®, MSP®, M_o_R®, P3O®, MoP®, MoV®, AgileSHIFT®, and the Swirl logo are registered trademarks of the PeopleCert Group. They are used under license from PeopleCert. All rights reserved.

Course Content
  • Getting to know and contextualising the guiding principles of ITIL®
  • Products, services, and their management in context
  • Following the ITIL® lifecycle of products and services
  • Describing the four dimensions of ITIL® service management
  • Understanding the purpose and components of the ITIL® value system
  • Placing digital transformation and digital strategy in context
  • Grasping the fundamental characteristics of a strategy
  • Developing strategy in complex and dynamic environments
  • Examining business and operational models in a strategic context
  • Recognising strategic aspects of the ‘Organisations and People’ dimension
  • Evaluating the ‘Partners and Suppliers’ dimension in a strategic context
  • Strategic relevance of the ‘Information and Technology’ dimension
  • Aligning and governing value streams and processes strategically
  • Why the ITIL® Strategy Management Model exists and what it achieves
  • Explaining the structure and components of the ITIL® Strategy Management Model
  • Goals and key outcomes of activities in the strategy development cycle
  • ITIL® guiding principles as a foundation for strategy development
  • Recognising and assessing how PESTLE factors shape strategy
  • Incorporating internal strengths and resources into strategy development
  • Applying the ‘Observe’ step: capturing the environment systematically
  • Applying the ‘Orient’ step: clarifying direction and context
  • Applying the ‘Decide’ step: evaluating and selecting options
  • Applying the ‘Plan’ step: preparing and structuring implementation
  • Goals and outcomes of activities in the strategy implementation cycle
  • Translating strategic goals into concrete initiatives in the planning phase
  • Selecting the right implementation approach during the planning phase
  • Connecting strategy implementation with stable operations in the execution phase
  • Knowing and applying the key functions of the Synthesis activity
  • Conducting structured reflection within the implementation cycle
  • Core considerations and conditions for effective strategy implementation
  • Applying the strategy implementation cycle to real-world scenarios
  • Planning measures to ensure sustainable strategy implementation
  • Securing long-term relevance and effectiveness of a strategy
  • Strategic leadership
  • Targeted communication
  • Capacity for innovation
  • Governance of AI systems
  • Organisational change management (OCM)
  • Responsible digitisation
  • Navigating complexity
  • Strategic portfolio management
  • Risk governance and assessment
  • Making sustainable decisions
  • ITIL® and DevOps: Leveraging Synergies
  • ITIL® and PRINCE2®: Stronger Together

Up to 100% funding for your continuing education

Attractive funding opportunities are available for numerous continuing education programs – depending on the funding program, up to 100% funding is possible.
The requirement is that you live or work in Germany. Our funding opportunities are not available outside of Germany.

Funding opportunities are available for career starters, job seekers, career changers, startups, experienced professionals, those seeking career advancement, and specialists.

Frequently Asked Questions

  • Without strategic direction, IT loses impact. Setting clear priorities enables faster decisions and creates lasting, measurable value.
  • Strategic ambiguity, poor prioritisation, and a lack of business alignment are tackled head-on with structured, proven methods.
  • Clearer decisions, better investment alignment, and an IT function that makes a visible contribution to business outcomes.
  • Particularly valuable for IT leaders, service owners, and anyone responsible for strategic decisions in IT environments.
  • Version 5 combines classic strategic thinking with modern methods, AI governance, and a significantly stronger practical focus.
  • Strategic methods are consistently tested against real-world scenarios – no pure theory, but applicable tools you can use straight away.
  • Without a clear strategy, resources are wasted, priorities are missed, and IT’s potential goes untapped.
  • The certification makes strategic competence visible, increases market value, and opens doors to roles with greater responsibility.

Your Personal Path to the Right Continuing Education Program—We Provide Personalized Guidance

Our experienced educational advisors will guide you from your very first question all the way to the start of your continuing education program.