Reviews 4,2
Reviews 4,5
ITIL® Transformation (Version 5) with Exam
Those who manage IT transformation reactively lose the initiative. This training shows how change processes can be governed systematically, with strategy, technology, and teams working in concert.
Key topics
- Planning IT change strategically and governing it with purpose
- Building and embedding resilient service architectures
- Creating end-to-end value with a consistent focus on customer needs
- Combining ITIL principles and agile working methods productively
- Assessing transformation initiatives for risks and success factors
Prerequisite
Some experience in IT service operations or a foundational understanding of service management is helpful.
Target group
Aimed at IT professionals, project leads, service designers, and anyone actively involved in shaping transformation projects.
Those who govern transformation well achieve lasting change – not as a one-off effect, but as a permanently embedded capability.
Registration for an ITIL® course includes mandatory participation in the corresponding certification exam. The exam fee is already included in the total price of the course. ITIL®, PRINCE2®, PRINCE2 Agile®, MSP®, M_o_R®, P3O®, MoP®, MoV®, AgileSHIFT®, and the Swirl logo are registered trademarks of the PeopleCert Group. They are used under license from PeopleCert. All rights reserved.
Course Content
ITIL® Foundation – Overview and Foundations of Transformation
- Core concepts and principles of ITIL®
- Foundational concepts of the ITIL® Transformation model
Structure of the ITIL® Transformation Model
- Levels, phases, and steps – adapted and applied in context.
- Common patterns for structuring transformation processes.
Initiation Patterns at a Glance
- Characteristics of the five patterns for initiating a transformation.
- How a pattern shapes scope, ownership, timeline, and methodology.
- Suitable tools and techniques for each initiation pattern.
Governance in Transformation and Business as Usual
- Recognising and classifying common BAU governance models
- Understanding transformation-specific governance approaches
- Distinguishing BAU governance from transformation governance
- How governance supports coordination, decision-making, and oversight in transformation
Patterns for Executing Transformation
- The three execution patterns compared
- Approaching tasks with the “Implement”, “Discover”, and “Contain” patterns.
- Selecting the right execution pattern for different transformation contexts.
- Applying execution patterns to concrete transformation examples.
Holistic Transformation Examples
- Walking through and describing a complete end-to-end transformation example.
- Critically assessing and evaluating real transformation examples.
Measuring, Learning, and Sharing
- Applying suitable tools, methods, and techniques
- Making progress measurable and substantiating results
- Sharing insights and embedding them within the team
ITIL® and Artificial Intelligence
- Understanding transformation approaches in the context of AI
- Applying governance principles for the use of AI
Interfaces with Other Frameworks
- Understanding and leveraging the interplay between ITIL® and DevOps.
- Recognising the connection points between ITIL® and PRINCE2®.
Up to 100% funding for your continuing education
Attractive funding opportunities are available for numerous continuing education programs – depending on the funding program, up to 100% funding is possible.
The requirement is that you live or work in Germany. Our funding opportunities are not available outside of Germany.
Funding opportunities are available for career starters, job seekers, career changers, startups, experienced professionals, those seeking career advancement, and specialists.
Why is the ITIL® Transformation Module Version 5 relevant now?
- Competition and technological change make targeted transformation essential. Structured approaches help manage risks, accelerate change, and make results measurable.
What challenges does this approach address?
- Opaque processes, sluggish implementation, and insufficient business alignment can be tackled systematically with clear transformation models.
What realistic outcomes can participants expect?
- Shorter time-to-market, noticeably higher service quality, and closer alignment between IT and business goals – lasting and demonstrable.
Who benefits most from this certification?
- Especially suited to IT and service management leaders as well as specialists in change management and project governance who actively shape transformation.
What is new in ITIL® Transformation Version 5?
- Version 5 introduces a holistic end-to-end approach, integrates modern methods more deeply, and places clear emphasis on practical applicability.
How practice-oriented is the training?
- The focus is on applicable use cases, realistic scenarios, and models that transfer directly into professional practice.
What happens without a clear transformation methodology?
- Without structured approaches, projects risk delays, cost overruns, and internal resistance – often a direct consequence of insufficient governance.
What career advantage does this certification bring?
- Demonstrable transformation competence improves market positioning, opens new areas of responsibility, and enables greater strategic impact.
