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Auditor (DIN EN ISO 19011)
Systematic audits create transparency and ensure compliance with standards. Those who master audit processes methodically strengthen quality systems and build confidence across organisations of every size.
Key topics:
- Structure and core concepts of DIN EN ISO 19011.
- Phases of the audit process: from preparation to follow-up.
- Systematically identifying and assessing processes and risks.
- Effective interviewing and questioning methods in audit practice.
- Structuring audit findings and tracking corrective actions.
- Compiling reports and using digital tools in the audit process.
Prerequisite
Participants who already have some experience with business processes or management systems can join directly.
Target group
Suitable for anyone working in quality assurance, compliance, or process management who wants to take on audit responsibility.
Applying proven ISO 19011 audit methods helps identify quality gaps early and initiate targeted improvements.
Course content
Significance of certification standards
- Applications and value of universal and industry-specific standards such as DIN EN ISO 9001.
Guide to management system audits (ISO 19011)
- Structure and application of DIN EN ISO 19011 as the basis for professional audits.
Building audit programmes
- Goal setting and scope
- Responsibilities and roles
- Resources and capacity planning
- Process steps in the programme
- Continuous further development
- Team coordination and alignment
Running audit programmes
- Opening and initiation of the audit
- Planning and process management
- External assessment and review
- Checklists and audit documents
- Teamwork in standards alignment
Communication in audit practice
- Using questioning techniques effectively
- Structured opening and introduction
- Formulating effective audit questions
- Active listening and analysis
- Managing communication difficulties
Audit reports and result documentation
- Evaluating and documenting programme results
- Comparison with set objectives
- Identifying improvement potential
- Formal approval and conclusion
Accreditation and certification
- Foundations of accreditation and certification procedures by DAkkS.
Examination and course completion
- Final examination and award of certificate.
Up to 100% funding for your continuing education
Attractive funding opportunities are available for numerous continuing education programs – depending on the funding program, up to 100% funding is possible.
The requirement is that you live or work in Germany. Our funding opportunities are not available outside of Germany.
Funding opportunities are available for career starters, job seekers, career changers, startups, experienced professionals, those seeking career advancement, and specialists.
What does DIN EN ISO 19011 cover?
- DIN EN ISO 19011 is an internationally recognised guide for auditing management systems. It sets out principles, audit programme design, implementation rules, and competence requirements for auditors.
Who is the auditor qualification aimed at?
- The qualification is aimed at quality managers, compliance officers, internal auditors, and executives who evaluate management systems or want to take on audit responsibility.
What do participants learn in auditor training?
- Key areas include audit planning, structured interviewing, evidence evaluation, and documentation. The programme also covers risk-based approaches and standards-compliant reporting.
Does ISO 19011 apply beyond quality management?
- The standard is industry-neutral and suits audits in a wide range of management systems – from quality and environmental to energy and occupational safety.
What should participants bring to the training?
- Some familiarity with management systems is helpful. Practical experience in quality or process management makes it easier to apply what you learn, but is not a formal requirement.
What are the benefits of auditor certification?
- The certificate demonstrates proven audit competence and strengthens professional credibility. It improves your standing in internal and external audit processes and opens up new career development opportunities.
What distinguishes internal from external audits?
- Internal audits support self-review and targeted process improvement. External audits are carried out by independent bodies – for example for certification or supplier assessment.
Why is risk-based thinking important in auditing?
- A risk-oriented approach helps prioritise critical processes and assess the potential impact of deviations. It increases the effectiveness and reliability of the audit.
