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Mastering Positive Assertiveness

Knowing how to stand your ground while keeping respect at the centre – that’s the essence of positive assertiveness. Practising this skill helps you interact with greater confidence and pursue your goals more effectively.

Topics:

  • Explore why advocating for your own position and genuinely listening to others go hand in hand.
  • Craft messages that land clearly – direct, considerate, and free from misunderstanding.
  • Establish personal boundaries in a way that others can acknowledge and respect.
  • Approach disagreements constructively and work towards solutions that work for everyone involved.
  • Apply body language and tone of voice deliberately to come across as credible and self-assured.

Assertive communicators shape conversations actively – and see measurable improvements in both their professional and personal relationships.

course content
  • Understanding the difference between self-confidence and assertiveness
  • Getting to know the four core communication styles
  • How assertiveness differs from passivity, aggressiveness, and passive-aggressive behaviour
  • Recognising the difference between hearing and truly understanding
  • Building empathy as an active part of conversation
  • Applying open, clarifying, and closed questions in the right situations
  • Reframing negative statements as constructive messages
  • Taking deliberate control of how you present yourself
  • Reading and interpreting nonverbal signals
  • Leaving a positive and lasting first impression
  • Speaking with a confident voice and posture
  • Reducing tension and building inner calm
  • Staying composed when dealing with challenging counterparts
  • Establishing trust and building a solid conversational foundation
  • Recognising and valuing different communication styles
  • Breaking through resistance and co-creating solutions
  • Applying the PEGASUS method in practice
  • Responding with tactical awareness in high-pressure moments
  • Selecting the most effective communication channel for each situation

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Our experienced educational advisors will guide you from your very first question all the way to the start of your continuing education program.