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Reviews 4,5
100% fundable

55342 Supporting and Troubleshooting Windows 11

Windows 11 introduces new demands on IT support and administration. This course sharpens diagnostic skills, promotes structured problem-solving, and builds the technical knowledge needed to manage systems confidently.

Key topics

  • Understanding client architecture and managing system components.
  • Isolating and resolving startup, update, and performance issues.
  • Configuring devices and applying policy controls effectively.
  • Identifying and resolving network and access problems.
  • Applying backup, recovery, and security mechanisms.

Prerequisite
Participants bring hands-on experience in IT support and a working knowledge of Windows client environments.

Target group
Designed for IT support staff, service desk teams, and system administrators responsible for maintaining Windows 11 environments.

Those who can support Windows 11 confidently keep systems stable, respond quickly to disruptions, and protect infrastructure reliably.

Course content
  • Windows 11 architecture at a glance
  • Key new features compared to previous versions
  • Core differences from Windows 10
  • User interface changes in comparison
  • System architecture and subsystems (Linux, Android)
  • Common issues during installation and initial setup
  • Hardware requirements in detail
  • Behavioral differences compared to Windows 10
  • Frequent causes of update failures
  • Proven methods for troubleshooting
  • Getting to know and using diagnostic tools
  • Using Task Manager effectively
  • Working with Resource Monitor
  • Interpreting Performance Monitor data
  • Overview of the new Settings app
  • Getting to know admin tools for Windows 11
  • Configuring and using Remote Desktop
  • Using Quick Assist for remote support
  • Setting up Windows Admin Center
  • PowerShell basics for administrators
  • Activating and testing PowerShell remoting
  • Securing remoting connections
  • Defining trusted host systems
  • Starting and monitoring deployment processes
  • Windows 11 recovery options at a glance
  • Adjusting the registry effectively
  • Analyzing and resolving startup errors
  • Restoring BitLocker encryption
  • Repairing system service failures
  • Resetting Windows 11 to factory settings
  • Systematically identifying and isolating hardware problems
  • Controlling device installation through policies
  • Identifying and resolving driver conflicts
  • Identifying incorrect TCP/IP and network settings
  • Checking IPv4 subnets to pinpoint faulty devices
  • Adjusting network configuration where needed
  • Resolving network connectivity issues
  • Diagnosing and fixing DNS errors
  • Setting up and optimizing remote access
  • Analyzing and resolving VPN connection failures
  • Understanding and applying group policies
  • Identifying and correcting client configuration errors
  • Systematically resolving GPO application failures
  • Configuring Secure Boot, UEFI, and TPM correctly
  • Setting up Windows Defender Firewall for network protection
  • Activating and customizing advanced firewall features
  • Deploying Credential Guard, Exploit Guard, and Application Guard
  • Setting up Windows Hello for authentication
  • Systematically resolving sign-in and access issues
  • Analyzing and resolving user profile and settings issues
  • Configuring UE-V and troubleshooting synchronization errors
  • Setting up folder redirection and optimizing related problems
  • Reviewing and correcting file permissions
  • Diagnosing and resolving printer problems
  • Recovering lost or damaged data in Windows 11
  • Analyzing and resolving desktop application errors
  • Managing and monitoring Windows app instances
  • Structuring and controlling application management
  • Configuring and customizing AppLocker policies
  • Identifying and resolving app compatibility problems
  • Setting up kiosk mode for dedicated workstations
  • Measuring and optimizing system performance
  • Controlling and configuring Windows Update
  • Implementing enterprise-wide update strategies
  • Analyzing and resolving update errors

Up to 100% funding for your continuing education

Attractive funding opportunities are available for numerous continuing education programs – depending on the funding program, up to 100% funding is possible.
The requirement is that you live or work in Germany. Our funding opportunities are not available outside of Germany.

Funding opportunities are available for career starters, job seekers, career changers, startups, experienced professionals, those seeking career advancement, and specialists.

Frequently asked questions

  • The course covers structured diagnostic methods and professional approaches to resolving common Windows 11 issues in enterprise environments.
  • IT professionals in support, helpdesk, and system administration who manage Windows 11 environments and want to resolve issues systematically.
  • Common failure patterns such as update errors, performance drops, network faults, driver conflicts, login problems, and security alerts.
  • Tools such as Event Viewer, Task Manager, Device Manager, and PowerShell, as well as Windows 11's built-in diagnostic and recovery functions.
  • Yes – update errors and strategies for reliable patch management are a core part of the course.
  • The approach follows a clear sequence: describe the problem, narrow down the cause, apply the right tools, and document the solution found.
  • Issues can be resolved more quickly, downtime decreases, and Windows 11 systems run more reliably and stably.
  • Mastering Windows 11 strengthens your profile in IT support, system administration, and endpoint management – skills that are in high demand on the market.

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